Terms, Conditions and Privacy

This page provides information about who we are and the legal terms and conditions that are applied to your use of the www.thepianoshopbath.co.uk website and any product you order from us. We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.This website is operated by the Piano Removal Company Ltd trading as “The Piano Shop Bath” (referred to as “The Piano Shop Bath /we/our/us”). As user of this website (referred to as “you/your”) you acknowledge that any use of this website including any transactions you make (“use/using”) is subject to our terms and conditions below which includes any other important sections. In addition, Please:

read through these terms and conditions carefully before using this website.
print a copy for future reference.
also read our privacy policy section below regarding your personal information

This document covers both general and website terms and conditions.

The Piano Removal Company is registered in England and Wales (registration number 06415591). The registered office is at Blenheim House, Henry Street, Bath, Somerset, BA1 1JR.

The contact details are The Piano Shop Bath, 1 and 2 Canton Place, London Road, Bath BA1 6AA or on 01225 427 961. The registered VAT number is 923 3052 56.

Please contact us if you have any questions about our products or our website on 01225 427 961.

2 General Terms and Conditions of Sale

These general terms and conditions of sale apply to any order you place through The Piano Shop Bath at the website “thepianoshopbath.co.uk” (“Website”).
These Terms and Conditions of Sale supersede any other terms and conditions previously published by us and any other representations or statements made by us to you, whether oral, written or otherwise.
Please read these General Terms and Conditions of Sale carefully as by placing an order through the Website, you have confirmed that you have read, understood and agree to them. Do not order any products through the Website if you do not agree to any part of the General Terms and Conditions of Sale. This also applies to the ‘Website Terms and Conditions’ and the Privacy Policy outlined in this document.

2.1 Product Descriptions

The Piano Shop Bath takes reasonable precautions to try and ensure that all the prices quoted on the Website are correct and that products are fairly described.
However, when ordering products through the Website, note that:
All prices are displayed in £ Sterling and include UK VAT ^[1]
All weights, sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.
The packaging used my be different from that on the Website.
We will not accept orders if there are material errors in the description of the goods or their prices as advertised on this Website.
The colour of product may vary slightly from that shown, dependent upon the monitor you use to view the Website.
Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative.
We may experience problems with the supply of certain products. If product(s) you have ordered are not available, we will let you know as soon as possible. We may be able to offer an alternative product(s) at the same price. If you are not happy with the replacement or substitute you can return it in accordance with our returns and refund policy. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations (see the Returns and Refunds section below for further details)
All orders are subject to availability.
If applicable, the cost of delivery will be shown when ordering however this may be changed at our discretion if the charge shown is incorrect. Please see the section in this document relating to Delivery.

2.2 Orders

Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (see the Returns and Refunds section below for further details).
We will contact you by email (if provided) once we have received your order.
All products that you order through the Website will remain the property ofThe Piano Shop Bath until we have received payment in full from you for those products.
All payment details requested must be provided during the checkout process. We will collect and store your information, using an encrypted secure payment mechanism. Please see our Privacy Policy for more information.
All card payments are subject to authorisation by the card issuer. Payment is taken when the order is accepted.
Should you have already received the product(s) you ordered from us and payment has not been made, you must pay for the products or return those products to us in accordance with the return instructions that we provide to you. The product(s) must be in the same condition that you received them and this must be done at your own expense. If the product(s) are not returned within 30 days of the order cancellation date, we may arrange for collection of the product(s) at your expense. We also reserve the right to charge you for any and all damage to (or other adverse interference with) any product(s) that are the subject of an unpaid order.
If the product(s) you ordered can not be supplied by us, we will let you know via email (where address supplied) or by telephone. The order will not be processed and we will provide a full refund as soon as possible if the product(s) have been paid for.

2.3 Delivery and Delivery Charges

Standard UK delivery is FREE on all online orders except for the Kawai CA95 and Kawai CS10 where a premium delivery charge is made (see below).
Free delivery is only available for online purchases for customers with standard addresses in mainland UK. It does not apply to in-store delivery charges.
We reserve the right to amend or withdraw this offer without prior notification.
Non-standard UK addresses include, but are not limited to:
Northern Ireland
Republic of Ireland
Channel Islands
Scottish Highlands & Islands
Isle of Man
Isle of Wight
Delivery costs apply to non-standard UK addresses and the premium delivery service. For actual charges, either phone our office on 01225 427 961 or place your order as normal and we will contact you.
The Free Delivery is only a ship-to-address service and does not include unboxing or assembly. Our delivery team will only deliver to the front door of the address provided and will not take the item up stairs or into specific rooms. If you would like to find out more about this service please call our Customer Care Team on 01225 427 961.

Delivery Times

Delivery Options	Price	Timing
Standard Delivery (UK mainland)	Free on online orders (except Kawai CA95 and Kawai CS10 models)	1-3 working days
Standard Delivery (non-standard UK addresses)	Contact our office for details of delivery costs. This will be dependent up on location and weight0207 649 9649	3-5 working days
Premium Delivery Service	£50Delivery of Kawai CA95 and Kawai CS10 models can only be delivered using our premium delivery service	10 working days

If you want to arrange a specific delivery date, please contact our office. We will do our best to try and accommodate any requests.
You can have your piano delivered to a different address to the billing address by providing the information at the checkout. Please note that we make several security checks to protect ourselves against fraud and reserve the right to refuse to deliver to alternate this address should we not be able to verify it. We will contact you should we encounter any problems.
Most items are shipped by our preferred Courier TNT (excluding pianos delivered by the premium delivery service). The piano will need to be signed for on delivery.
You must make sure you sign for your goods as ‘unchecked’. All orders are fully insured against loss or damage whilst in transit. In the unlikely event that the product has been damaged in transit, you must inform us within two working days.
A condition of purchase is that you agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If you are not in when delivery is attempted, the courier company will leave a card with details of the delivery and contact number for you to arrange re-delivery. The card will also include details of a local collection point.
All risk in the product(s) you order (including risk of loss and/or damage to the products) pass to you when they are delivered to the delivery address specified in your order.
The Piano Shop Bath is under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.
In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau for UK customers).

Premium Delivery Service

Delivery of Kawai CA95 and CS10 models will be made using the premium delivery service. These models are pre-assembled and contain a soundboard, similar to an acoustic piano. For this reason, they require delivery by expert piano removers to reduce the risk of damage during transit.
Two professional movers will make the delivery.
The piano will be delivered unboxed to the ground floor of the delivery address.
There is an additional cost of this premium delivery service of £50 (or delivery document name)

Overseas Customers

Unfortunately we do not deliver pianos to overseas addresses at the current time.

2.4 Refunds and Returns

The Piano Shop Bath is committed to selling high-quality products we hope you’ll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you’ve bought.
If you are not completely satisfied with your online purchase, simply return it by an insured delivery method with all packaging intact and it in its original condition within 14 days of receipt, and we’ll gladly exchange it, offer you a different product of equal value, or give you a full refund.
Before returning any equipment, you must contact our Customer Care Team for a Returns Number and our returns delivery address. Items returned without a valid returns number will be rejected. Refunds are made within 30 days. Please note that we can arrange the collection and return of goods in this instance but these additional costs must be paid for by the customer.
All products are supplied with the standard warranty from the manufacturer. In the unlikely event that goods fail within the warranty period, please contact our office so that we can liaise with yourselves and the manufacturer to resolve the problem. This may require you to return the goods to us. All associated delivery costs, including return of the item, are payable by you.
For certain products, we may offer to arrange collection on your behalf. In such circumstances, you will be responsible to pay the costs of such collection. We will let you know what these costs are before collection is agreed.
If you cancel your order in any of the circumstances set out above (except for cancellation under the provisions of the Distance Selling Regulations), we will refund any money paid by you after any products, which have been delivered to you, are returned to us.
Any refunds given by us will be made to the debit/credit card account provided when you placed your order. We reserve the right to withhold amounts from the refund where products have been damaged on return or for which we arrange collection, as outlined above.
Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them).
The Piano Shop Bath is not responsible for any loss or damage during transit to product(s) being returned to us. For this reason, you should consider using a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
Our “goodwill” refund policy does not affect your legal rights under the Distance Selling Regulations or other legislation. Any “goodwill” refund or exchange (where there is no legal right to a refund or exchange under the Distance Selling Regulations or otherwise) may be offered on certain goods, in certain situations, when goods are returned in a resalable condition with a receipt or parcel summary document within 30 days of purchase.
For online purchases, your rights to return goods are protected under the Distance Selling Directive (please see section 2.5 below).

Incorrect or Damaged Products

You should check all product(s) you receive from us against your order. In the unlikely event that the product(s) you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation. If you are unable to see the items on receipt you must inform us by telephone or email within 48 hours of receipt. Any such product(s) must be returned to us as soon as possible after contacting our Customer Care Team to inform us that the products are damaged or have been incorrectly supplied and requesting a Returns Number. Items returned without a valid returns number will be rejected.
Please note that we can arrange the collection and return of goods in this instance but these additional costs must be paid for by the customer.
We may offer a replacement product(s) where goods are damaged or incorrectly supplied.
Where a replacement product is not being provided, refunds are made within 30 days. Any refunds given by us will be made to the debit/credit card account provided when you placed your order. We reserve the right to withhold amounts from the refund where products have been damaged on return or for which we arrange collection, as outlined above.

2.5 Your Right to Cancel

UK or EU citizens who order goods online have a statutory right to cancel their order and receive a full refund for any home delivery item. This does not apply to personalised items. This is under the Consumer Protection (Distance Selling) Regulations 2000.
Refunds for orders cancelled under these provisions will be processed in accordance with your legal rights. You can cancel anytime from placing your order up to the end of a period of seven working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your product(s). You must take reasonable care of the product(s). Product(s) must be returned in the original packaging and in the original condition
Please make it clear when you are contacting us that you are cancelling under the Distance Selling Regulations so we can arrange to refund the delivery charge as well as the purchase price.
These terms and conditions are not intended to give you a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office

2.6 Liability

You have certain rights as a consumer, including legal rights relating to faulty or mis-described goods. For further information about your legal rights in the UK, contact your local authority Trading Standards Department or Citizen’s Advice Bureau. Nothing in these General Terms and Conditions will affect these legal rights and, in particular, we will perform our obligations under these General Terms and Conditions with reasonable care and skill.
Any products we supply to you will be of satisfactory quality. If we deliver product(s) to you that are not of satisfactory quality, we will repair the product or provide you with a replacement. If this is not possible, we will provide you with a refund.
The Piano Shop Bath is only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms and Conditions. We are not liable if we are prevented or delayed from complying with our obligations under these General Terms and Conditions by anything you (or anyone acting on your behalf) does or fails to do or due to events, which are beyond our reasonable control.
You must follow any advice we give you to keep product(s) we sell to you safe (including any instructions or product manuals provided with the products). If you fail to follow this advice, we cannot accept liability for damage to products we have supplied.
Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law
Subject to above paragraphs in Section 2.6,The Piano Shop Bath will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:
economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or
loss of goodwill or reputation; or
special or indirect losses

suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

2.7 Other Important Terms

You may not assign or sub-contract any of your rights or obligations under these General Terms and Conditions of Sale to any third party unless we agree in writing.
We may assign, transfer or sub-contract any of our rights or obligations under these General Terms and Conditions of Sale to any third party at our discretion.
No relaxation or delay by us in exercising any right or remedy under these General Terms and Conditions of Sale shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.

Website Terms and Conditions

These website terms and conditions apply to your use of The Piano Shop Bath website at https://www.thepianoshop.co.uk (the “Website”). Please ensure that you read these Website terms carefully.

By registering, accessing, using, or browsing the Website, you are confirming that you have read, understood and agree to the entirety of these Website terms.

Do not use this website if you do not agree to these Website Terms in their entirety.

We reserve the right to change these terms and conditions at anytime and without notification.

3.1 The Piano Shop Bath Privacy Policy

The Piano Shop Bath, is committed to protecting and respecting your privacy, ensuring to abide to the guidance of the GDPR and EU Data Protection policies.
Contact details
Our contact details are :

The Piano Shop Bath, 1 and 2 Canton Place, London Road, Bath BA1 6AA.
Telephone number is 01225 427 961.
Website: www.thepianoshopbath.co.uk
Email: hello@thepianoshopbath.co.uk
The main point of contact for data protection matters is Jonathan Kelly
(jon@thepianoshopbath.co.uk or 01225 427 961)

What type of information we have
We currently collect and process the following information:We collect personal information through enquiry, registration and order forms in order to process your order. This includes names, addresses, telephone numbers and email addresses. We also collect information about your piano or piano service requirements.We may also, from time to time, carry out reviews of visitors to our website in order to understand the demographic profile of our current and potential customers. This has no connection to your personal details and is recorded more for statistics for The Piano Shop Bath to see how many visitors the website has had and which areas of the website are popular. Only anonymised, aggregated information is used.We may receive information about you from third parties (including, for example, sub-contractors in payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies) and may receive information about you from them.
How we get the information and why we do we have it
Most of the personal information we process is provided to us directly by you.If you have made an enquiry regarding a piano sale, purchase or service we have you details on file in order to respond to queries, fulfil any orders, arrange for delivery and to follow up with any additional information. This will be information you would have provided during your enquiry.
We store your contact information and details of purchases for our financial records in customer management and financial systems.In some circumstances personal information may be collected through consent. For example, we can provide you with information on our services and product range on a regular basis if individuals opt in to our newsletter. In these circumstances you are provided an opt-in method and you have the right to access, erase or withdraw their consent to us holding information. Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at jon@thepianoshopbath.co.uk
(b) We have a contractual obligation.
What we do with the information
We use the information that you have given us in order to communicate with you and meet your needs as a customer. We may also use it to send you information on our services and products if you opt in to receive this information.Your information will not be passed to any third parties unless you have agreed to it. You will only be added to our electronic mailing list if you have opted to join.We may use the following third-party service providers named below to process and store data:

Mailchimp (The Rocket Science Group, LLC), which we use to manage email marketing subscriber lists and send emails to our subscribers. Mailchimp’s Privacy Policy
Google LLC, which provides our email service. We also use Google Analytics service to measure the performance of this website. Google’s Privacy Policy
Zoho Corporation Pvt. Ltd. who provide our Customer Relationship Management system, for managing enquiries and orders. Zoho’s Privacy Policy

How we store your information
Your information is securely stored at our Bath shop premises on password protected computers and systems. Access to systems is through strict procedures and security systems.Due to the nature of our work and the ongoing relationship and support we offer to customers, we retain your personal information (name, contact details, service/sale details) unless you request us to delete your data. We would do this by removing your details from all our systems and safely destroying any paper records.
Your data protection rights
Under data protection law, you have rights including:Your right of access – You have the right to ask us for copies of your personal information.Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
How to complain
If you have any questions or concerns about this privacy policy, please contact Jonathan Kelly at jon@thepianoshopbath.co.uk or call 01225 427 961

You can also complain to the ICO if you are unhappy with how we have used your data.The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AFHelpline number: 0303 123 1113

3.2 Use of this Website from outside the UK

This Website can not be used in any way that impinges the rights of anyone else or the enjoyment of the website by anyone else. The website must only be used for legal purposes.
The use, downloading and printing of content is permitted for personal use but prior written consent is required to:
– replicate, modify, use or re-post any website content or use the content for any commercial reason
– reproduce, crawl, frame, link to or deep-link into this website on or from any other website;

3.3 Use of this Website from outside the UK

The Website content is aimed at providing information on digital pianos for sale to the UK. The Piano Shop Bath does not currently accept orders from outside the UK.

3.4 Cookies

When you visit a site that uses cookies for the first time, a cookie is downloaded onto your PC. The next time you visit that site, your PC checks to see if it has a cookie that is relevant (that is, one containing the site name) and sends the information contained in that cookie back to the site.
The site then ’knows’ that you have been there before, and in some cases, tailors what pops up on screen to take account of that fact. For instance, it can be helpful to vary content according to whether this is your first ever visit to a site – or your 71st.
Like many online retailers and other websites, we use cookies to facilitate your navigation through the website
By visiting our site with your browser settings adjusted to accept cookies you are consenting to the use of cookies.
Most browsers are automatically set to accept cookies but if you are using Microsoft’s Internet Explorer, Google Chrome, Netscape Navigator, you can configure your browser to restrict cookies or block all cookies should you wish.
Cookies used on are third party Google Analytics and standard WordPress cookies set by our website itself

Google Analytics Cookies

We use Google Analytics to analyse the use of our website.
Google Analytics generates statistical and other information about website use by means of cookies.
The Google Analytics cookies used by this website have the following names: ga_, _utma, _utmb, _utmc and _utmz.
Google’s privacy policy for Google Analytics is available at: http://www.google.com/policies/privacy/

WordPress Cookies

We use cookies to anonymously gather statistics of how and our website is used as well default WordPress cookies which apply settings for your visit across the website.

Cookie Name	Cookie Category	Description	Duration
wordpress_	2	WordPress cookie for a logged in user.	session
wordpress_logged_in_	2	WordPress cookie for a logged in user	session
wordpress_test_	2	WordPress cookie for a logged in user	session
wordpress_test_cookie	2	WordPress test cookie	session
wp-settings-	1	WordPress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.	1 year
wp-settings-time-	2	WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.	1 year
PHPSESSID	1	To identify your unique session on the website	session
SESS	1	To ensure that you are recognised when you move from page to page within the site and that any information you have entered is remembered.	session

3.5 Disclosures

Your information will not be passed to any third parties unless you have agreed to it. You will only be added to our electronic mailing list if you have opted to join.
If you no longer wish to receive information about our products or services, email us at hello@thepianoshopbath.co.uk

3.6 Password & Account Security

The Piano Shop Bath are not liable to any person for any activities, loss or damage which arise as a result of you not protecting the confidentiality of your email, password and account details.
You are responsible for maintaining the confidentiality of this information.

3.7 Ownership of Rights

All rights, including copyright and other intellectual property rights, in and to this website are owned by or licensed to the Piano Removal Company Ltd trading as The Piano Shop Bath.
You acknowledge and agree that the material and content contained within this Website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this Website. You further acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Any person who acquires any copyright or other intellectual property rights in the website agrees to assign those rights to us. This includes any user generated content. Any and all moral rights acquired in or to the website are unconditionally and irrevocably waived. All reasonable effort must be made to assign such rights to us.

3.8 Accuracy of Content

The Piano Shop Bath disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party to the extent permitted by applicable law.
Any views given in user generated content do not represent our views, opinions, beliefs or values but are the opinions of those users.

3.9 Damage to your Computer or other Device

The Piano Shop bath can not guarantee that your use of the website will not damage your computer. We use reasonable efforts to ensure that the website is free from viruses, malicious or harmful content however it is the responsibility of users to ensure that they have the correct anti-virus software. The Piano Shop Bath is not liable to any person for any loss or damage to computers or other devices as a result of viruses or other harmful content from the website, except where applicable by law.
Please contact us if you think that any computer or device used to access the website has been infected as a result.

3.10 Links to other Websites

There are links from the website to other websites we think you may find useful. Except where required by applicable law, The Piano Shop Bath does not accept any liability in respect of the use of these websites.

3.11 Exclusions of Liability

We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law.
The Piano Shop Bath accepts no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Website Terms or your use of the Website.
ThePiano Shop Bath shall not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this Website except to the extent required by applicable law.
These exclusions shall be governed by and construed in accordance with English law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Nothing in these Website Terms shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these Website Terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.

3.12 Entire Agreement

These Website Terms & Conditions set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

3.13 Law, Jurisdiction and Language

Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.

3.14 Changes to these Website Terms

We reserve the right to change and update these Website Terms from time to time. You should revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website.
By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.

If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to enforce any of these Terms of Sale, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These General Terms and Conditions of Sale are governed by English law. In the event of any matter or dispute arising out of or in connection with these General Terms and Conditions of Sale, you and we shall submit to the exclusive jurisdiction of the English courts.

Product Review Guidelines

By accessing, browsing, using, registering or contributing to The Piano Shop Bathand any other area of our Website where you can post submissions or reviews or ask questions you confirm that you have read, understood and agree to the following terms. If you do not agree to these terms in their entirety, you should not use this website.

4.1 Ownership of Submissions

Other than personal data which is subject to our Privacy Policy all blogs, feedback, comments, questions, ideas, suggestions, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to The Piano Shop Bath on or through the Website or otherwise disclosed, submitted or offered by you (collectively, “Submissions”) shall become and remain the property of The Piano Shop Bath once submitted. You must comply with the content standards set out in these terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines.

4.2 Social Networking Websites

These terms also govern any Submissions you make on any Digital Piano Shop related third party websites or pages such as Facebook, Twitter, YouTube or other social networking sites. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect the opinions or ideas of The Piano Shop Bath or its employees and The Piano Shop Bath is not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these terms and the third party social networking sites’ Terms of Use, as applicable.

4.3 Intellectual Property Rights

For any content that you submit, you grant The Piano Shop Bath a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
Whenever you make use of a feature that allows you to upload material to our site, including questions, or to make contact with other users of our site or to make Submissions on any Digital Piano Shop related third party website or page, you must comply with the content standards set out below and these terms.
Any third-party advertising on Digital Piano Shop pages of third party social networking sites are not the responsibility of, or endorsed by, The Piano Shop Bath. All rights, including copyright on Digital Piano Shop pages are owned by or licensed to The Piano Shop Bath.
Any use of any Digital Piano Shop social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of The Piano Shop Bath.
All worldwide rights reserved.

4.4 Confidentiality

Any material you upload to our website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the Submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site or any Digital Piano Shop related third party social networking site constitutes a violation of their intellectual property rights, or of their right to privacy.
The Piano Shop Bath reserves the right to change, condense or delete any content on the Website that The Piano Shop Bath deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.
The Piano Shop Bath does not guarantee that you will have any recourse through The Piano Shop Bath to edit or delete any content you have submitted. The Piano Shop Bath reserves the right to remove or to refuse to post any submission for any reason.
You acknowledge that you, not The Piano Shop Bath, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of The Piano Shop Bath, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our website..

4.4 Eligibility to Post a Submission

You must be 18 years of age or older
You must be registered to post a submission
Suppliers or manufacturers are not eligible to post a submission

4.5 Rules for Submissions

Please be polite and only write in correct English.
You confirm that the Submission is your own and that the content does not infringe the material, trade-marks or intellectual property of others
If you require an immediate response from us or have a comment about our service please contact us directly for a quicker response

Submissions should not include:

Content for which you were compensated or granted any consideration by any third party;
Content that contains any computer viruses, worms or other potentially damaging computer programs or files
Content that you know to be false, inaccurate or misleading
Content that that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising)
Profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others
Comments about other reviewers or bloggers
Remarks that repeat criminal accusations, false, defamatory or misleading statements
Material which impersonates others
Spam or advertising
Third party brand names or trade marks
Personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers
HTML code, computer script or website urls
Availability, price or alternative ordering or delivery information
Information about The Piano Shop Bath suppliers or manufacturers

The Piano Shop Bath, in its absolute discretion, reserves the right to:

not publish the Submission or remove it
take any appropriate action if deemed necessary
remove reviews which relate to seasonal products which are no longer in season

Please let us know if you see any Submissions which do not comply with our rules.

[1] Please note we do not currently accept orders from overseas

Alistair Long

19:41 28 Mar 22

I have done lots of work for The Piano Shop Bath on a professional basis and can highly recommend them on every level!

Ruth Ayres

12:35 15 Dec 20

Helpful, knowledgeable staff, good selection of electric, uprights and grand pianos and the window displays are always lovely.

Claire Parker

16:19 05 Dec 20

Always love the window displays x

Mike Knight

11:45 06 Feb 20

A very positive experience visiting the shop in Bath with my son. We arrived around 10 on Saturday and were left to explore, and for him to play a number of pianos. Staff were attentive when asked, but left us to it otherwise. We chose a piano after after a relaxed and enjoyable hour in the multiple, well laid out rooms and it has now been delivered on time the following week. Highly recommended.

David Cooper

18:13 25 Jan 20

Wide range of pianos, including electric, which is what we were looking for. Helpful staff, although not terribly knowledgeable. She was willing and able to go and find the extra information, but you may have to ask for the owner to get a real expert view. Great to browse.

Sarah Fry

19:04 02 May 19

The piano shop, moved a baby grand for me, price was very competitive. They turned up on time after phoning me 30 minutes before as arranged. Took great care in dismantling and packing the piano , moving it to its new home and re assembling it. A brilliant service. Thank you

Johnny Hughes

20:46 10 Jan 15

Wow these guys are great I had my piano delivered upstairs and it is heavy! was installed without any fuss or damage will definitely use again.

Jamie Howard

13:38 21 Feb 22

Really great service - it was such an exciting moment to see our Yamaha U3 coming up the front steps. We felt absolutely in safe hands with the pianoremovalcompany. They navigated the twists in out hallway with confidence and our Piano has been perfectly located.

Clare Davidson

12:17 10 Oct 17

A very difficult job executed with sheer determination. "The boys" did an amazing job moving my baby grand from the first floor to the second floor. Due to the complexity of my old house it took 4 attempts to achieve the result, including cutting a hole in the ceiling, but they didn't give up. Thank you so much.

Ann Harlow

15:50 16 Sep 15

The Piano Removal Company delivered the piano that I bought from the Piano Shop Bath. I was very pleased with the professional service and the movers were very efficient and polite, but most importantly they handled my new piano with a lot of care. I would recommend them to anyone.

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